Terms & Conditions

Last Revision Date: 1st of September 2024.

1. General Use of Website

By accessing and using this website (Setup Direct), our products and services, you agree to abide by these Terms and Conditions. If you do not agree, you must refrain from using this website. We may update these terms at any time without notice, and continued use of the website constitutes acceptance of the updated terms.

1.1 Data and Information Collection

We collect and process data for business and marketing purposes, including but not limited to:

• Website session recordings and analytics (e.g., Google Analytics, Meta Pixel, HotJar and other tracking technologies).

• Information provided via online forms, contact forms, and other means.

• Data obtained through third-party advertising platforms.

By using this website, you consent to such data collection practices.

2. Website Development, Hosting, and Third-Party Services

2.1 Hosting, Downtime & Third-Party Services

• Websites may be hosted on third-party platforms such as Crazy Domains, SiteGround, WordPress, Elementor, Shopify, and others.

• We are not liable for downtime, service disruptions, or financial losses caused by third-party providers.

• We will assist with hosting-related issues where possible but cannot guarantee service availability.

2.2 Software Licenses & Ongoing Costs

• Certain software used in website development may require ongoing license fees (e.g., themes, plugins, custom software).

• If you choose to discontinue services with us, it is your responsibility to purchase and maintain your own software licenses.

2.3 Affiliate Disclosure

• We may receive affiliate commissions for referring third-party services, including hosting, software, or integrations.

• These commissions do not affect our recommendations, which are based on suitability for your business needs.

2.4 Intellectual Property (IP) Rights

• All website designs, content, and assets remain the property of Setup Direct until full payment is made.

• Ownership terms may vary case by case, and clients must ensure they have rights to any provided content or trademarks.

3. Signage & Vinyl Stickers – Terms & Limitations

3.1 General Terms & No Refunds

• All custom signage, decals, and vinyl sticker orders are final and non-refundable.

• Changes or modifications may not be possible after an order is placed.

3.2 Vinyl Sticker Material & Durability

• Vinyl materials typically have a 5–7 year UV rating for colours and a 7–8 year UV rating for black & white, depending on manufacturer specifications.

• Longevity depends on installation conditions, exposure to sunlight, weather conditions, and maintenance/care taken.

• Setup Direct is not responsible for degradation due to external conditions.

3.3 Surface & Adhesion Disclaimer

• Stickers should adhere permanently for a minimum of 3-5 years depending on final material chosen and if installed correctly.

• Over time, the paint or substrate under the sticker may change in appearance due to sun exposure and weathering.

• If colour consistency is a concern, we recommend a full wrap to ensure uniform wear over time.

3.4 Installation & Fittings

• If self-installed, Setup Direct assumes no liability for improper application.

• Installations requiring adhesives, screws, drill holes, or fittings will be discussed prior to installation, but ongoing maintenance and checks are the customer’s responsibility.

4. Payment Terms & Late Fees

4.1 Payment Terms

• All invoices are due upon receipt, unless otherwise agreed.

• Larger projects may be structured with milestone payments, including a deposit and staged payments.

• Ownership of all work remains with Setup Direct until full payment is received.

• Failure to make payment may result in withdrawal of services or suspension of access to our services including your website.

• In cases of overdue payments, we reserve the right to engage a debt collection agency, with all costs (28% of the overdue amount plus GST) being charged to the customer.

4.2 Late Payment Interest

• Overdue invoices incur interest at a rate of 5% per month until paid in full.

• Customers are responsible for any costs associated with recovering unpaid invoices, including legal fees and collection agency charges.

5. Risk, Liability & Force Majeure

5.1 Risk Transfer & Liability Limitations

• Risk in all goods and services passes to the customer upon completion of the order, regardless of payment status.

• Setup Direct is not responsible for indirect or consequential losses, including business downtime, loss of revenue, or third-party service failures.

5.2 Force Majeure (Uncontrollable Events)

• Setup Direct is not liable for delays or failures caused by external factors beyond our control, including but not limited to:

  • Natural disasters (e.g., floods, fires, earthquakes).

  • Supply chain disruptions.

  • Third-party service outages.

  • Government regulations or legal restrictions.

6. Storage, No Warranty & Customer Responsibilities

6.1 No Warranty on Customer-Supplied Materials

• Setup Direct assumes no liability for defects resulting from customer-supplied artwork, files, or materials.

• We do not guarantee print accuracy for low-quality or improperly formatted designs provided by the customer.

6.2 Storage Fees for Uncollected Items

• Orders must be collected within 14 days of notification.

• After 14 days, a storage fee of $10 per day applies.

• After 60 days, unclaimed items may be disposed of at our discretion, and Setup Direct is not liable for any losses.

7. Intellectual Property (IP) & Copyright

7.1 Ownership of Work

• All intellectual property, including website designs, logos, artwork, and branding, remains the property of Setup Direct until full payment is received.

• Unauthorized reproduction, modification, or resale of our work is strictly prohibited.

7.2 Customer Responsibility for Logos & Copyrights

• If a customer provides a logo, image, or trademark for use in any design, the customer confirms they have full legal rights to use that material.

• Setup Direct is not responsible for copyright or trademark infringements arising from customer-supplied files.

• If we are requested to recreate, modify, or print a logo, it is the customer’s responsibility to ensure they hold the necessary rights to do so.

8. Legal Provisions

8.1 No Waiver Clause

• Failure to enforce any provision of these Terms shall not constitute a waiver of our rights.

• A single exercise of a power or right does not preclude further exercises of that power or right.

• A waiver must be explicitly stated in writing to be valid.

8.2 Severability Clause

• If any provision of these Terms is found to be invalid, the remaining provisions shall remain in full force and effect.

8.3 Governing Law & Dispute Resolution

• These terms are governed by the laws of Queensland, Australia.

• Any disputes shall first be attempted to be resolved via mediation before escalating to legal proceeding

9. Contact Information

By using our website and services, you acknowledge that you have read, understood, and agreed to these terms.

For inquiries, contact: Setup Direct
Email: accounts@setupdirect.com.au